MOHRE Complaint | File Labour Complaint in 2 Minutes

Employees only chose labour complaint option when they think they are going to lose their hard earn money and truly speaking this is the most doubtful period of expat life as they are not sure about the end results. Let’s discuss how to register MOHRE complaint.

In our previous article, we have written the 7 things to consider before registering complaint against employer in UAE, this time we are here with a brief guide about how to file a complaint with the Ministry of Labour through its online complaint service in UAE.

Types of labour complaints in UAE:

1.     Salary complaint

2.     Illegal deduction complaint

3.     Overtime complaint

4.     Gratuity complaint

5.     Annual leave complaint

6.     Extra hours work complaint

7.     Security and safety complaint

8.     Labour accommodation complaint

9.     Passport holding complaint

10. Resignation or termination complaint

11. Health Insurance complaint

How to register complaints in UAE:

1.     MOHRE website and mobile app

2.     By visiting TWAFOUQ (MOHRE center)

3.     Through toll free by dialing 80060

4.     Dubai Police (only Dubai visa holders)

How to complaint online on PC/Desktop:

To report unpaid salaries or any other dispute to ministry of labour, the employee need to lodge a complaint through eNetwasal official website, click below link to begin.

Click Here

Step 1: After clicking above link, you will be redirected to the official page of MOHRE e-services, click on salary complain button.

Step 2: Do you have Labour Card? Select yes and click next button. No need to worry if you don’t have your labor card, you can check it online for free.

Step 3: Write the employee information such as labour card number, person code uae, date of birth and nationality. Once done, click next.

Step 4: The last and important step is to confirm the:

a)    Employee and employer details.

b)    Mobile number for notifications.

c)     Type of complaint

Once done filling, click on submit button to complete the request. Both employee and employer will receive the confirmation sms from MOHRE in Arabic and English language on registered mobile numbers mentioning the following details:

1.     Appointment date and time

2.     Complaint number (MB123456789AE)

3.     Employee name

4.     Employee work permit number

5.     Establishment (company) number

6.     Location map of TWAFOUQ center

How to register complaint on Mobile/Tablet:

Complaint through mohre mobile app is a bit different and require extra verification, to begin download the mohre uae mobile app through below links.

Download Android App - iOS app

After downloading and installation of MOL app, open it, click menu and then click on services. After services overview, look for employee tab. After clicking employee tab you will see government services related to employee, click on complain icon.

Step 1: After clicking complain icon, you will be redirected to a user verification page where system verify contact details of employee through OTP. Write your name, active mobile number and click on send OPT button.

Step 2: check your phone for a text message from ministry with one time password. Write the code in verification box and click on verify OTP.

Step 3: Chose Employee option to start filling salary complain to Ministry of Labour.

Step 4: Write your passport number, nationality, date of birth and click submit button.

Step 5: Once you submitted the complaint request you will received an sms on your given mobile number with details of complaint such as company name with code, employee name with work permit number and the most importantly the UAE labour complaint number also known as complaint application number or complaint reference number.

How TWAFOUQ resolve complaints?

After successful complaint request the TWAFOUQ center (mohre) will send an sms to both parties with a message to mutually discuss the issue, if both parties can solve the dispute, the case can be closed after confirming from both employer and employee on phone, if not the twafouq center will contact both parties through another sms and call to visit the nearest service center to meet legal researcher.

Once the employee or employer reached the twafouq office, they will ask customer services or receptionist about their appointment, the reception staff will check their case number and enter it in the system so the legal researcher arrange a meeting, both parties will also receive an sms upon arrival to the service center. It is always best to visit 10 minutes earlier before the scheduled time.

What if both parties agree to resolve dispute?

It’s mohre first concern to mediate between the two parties in first meeting or within 48 hours, luckily if employee or employer agrees to resolve the case, the twafouq staff will ask to clear the debts, dues or any final settlement in front of him, if successfully handled, the case will be mark resolved (close) in system and signed will be taken from both parties. Both parties will also receive a confirmation sms with message of settlement.

What if parties do not agree to mediate?

In case if the reconciliation fails, the complaint will be forwarded to court of jurisdiction. Please note that after the case is forwarded to labour court the twafouq center will have no power to take final decision, it will be the judge at court who decide the settlement option on judgment day unless both parties agree to reach a friendly settlement.

How to check MOHRE complaint status?

To check salary complaint status, you need to visit eNetwasal complaint follow up page, once landed to the tracking page, write your complain reference number received through sms by mohre and click submit.

Another option to check ministry of labour uae complaints is through MB number, to do this, open mohre app in your smart phone and look for the status inquiry on home page. Write your complaint number (MB123456789AE) in the box and enter search button.  

Dubai Police Complaint Online:

Dubai Police allow workers to submit complaints against their companies. The complain types should be from one of the following:

·       Salary complaint

·       Living condition complaint

·       Safety and security of labour accommodation

Please keep in mind that employees who have residence visas issued from Dubai can only use the complaint service. The complaint is free of cost and can be register through below service channels.

1.     Dubai Police Website

2.     Dubai Police Smart App

3.     By visiting the nearest police center

4.     Through toll free by dialing 901

5.     Email mail@dubaipolice.gov.ae

      

How to register complaint to Dubai Police:

Registering complaints to Dubai Police require below details to fill:

·       Valid Emirates ID number

·       Active mobile number

·       Email address

·       Company full name as registered in license

·       Complain details up to 512 characters

·       Select captcha image and click submit

If you think you have all the necessary information required for the complaint, fill it after clicking below link which will redirect you to Dubai Police official web page.

Click Here

Important Points:

·       The Mohre complaint status can be track in Mohre app.

·       By submitting complaint either to Dubai Police or the Ministry of Human Resources and Emiratisation, they will contact the administration of employee establishment for the investigation and accuracy of complaint.

·       It is advisable to know your rights before submitting complaint.

·       Do not afraid of employer reaction, no one is above law in UAE, be confident and always speak truth.

·       Check your labour contract online, read all the articles in-order to know what you have signed in your contract and what are the benefits you are entitled for as per UAE Labour Law.

·       Read UAE labor law title nine (collective labour disputes) before registering labour complaint.